Ticket Management
Learn how to manage and respond to incoming inquiries
1
View the Ticket List
Go to "Inquiries" in the admin panel to view all incoming inquiries. You can filter by status and priority
2
Assign an Agent
Open a ticket and assign an agent from the details screen. The assigned agent will receive browser and email notifications
3
Send a Message
Type a message in the ticket details screen and send it. The customer will receive an email notification
4
Update the Status
After resolving the inquiry, change the ticket status to "Resolved". You can also close the ticket if needed