User Guide
Public Site Check
Learn how to check the public form, FAQs, and discussions
Public site checks verify what customers actually see, including the inquiry form, FAQs, discussions, web pages, and custom-domain pages. Always confirm how management settings appear publicly before sharing URLs
Public Site Check Flow
1
Check the Inquiry Form
Open the form's public URL and check the header, logo, form name, and fields
- The default URL format is /{formId}/{locale}/
- Confirm that name and email required settings behave as expected
- If attachments are enabled, check accepted file categories
2
Check FAQs
Open the FAQ list and FAQ detail pages
- Only published FAQs should be displayed
- Check that Markdown headings, tables, and links render correctly
- Confirm that categories and tags make content easy to find
3
Check Discussions
If discussions are enabled, check the list and thread detail pages
- When discussions are disabled, public links are hidden and pages return 404
- Agent posts show a staff badge
- Check the thread and comment forms
4
Check Public Pages and Domains
Check web page and custom-domain URLs
- Default-domain URLs include the form ID
- Custom-domain URLs do not include the form ID
- Decide which URL format should be shared with customers
Before You Start
- The target form must be active
- FAQs and web pages must be published before they appear publicly
- Custom domain verification must be complete before checking custom-domain URLs
Check Tips
- After changing settings, reopen the public site to confirm the result
- For final checks, use the same browser conditions as customers or a private window
- When changing shared URLs, update email templates and internal documents as well
What to Do Next
After checking the public site, update customer-facing URLs in internal documents and email templates