User Guide
Custom Domain Setup
Learn how to configure and verify a custom domain
A custom domain lets you serve the public form and pages on your own domain instead of a qaries.net form URL. Because DNS and verification are required, work with someone who can manage the domain records
Custom Domain Setup Flow
1
Subscribe to the Domain Plan
Subscribe to the domain plan for the target form from "Billing & Plans"
- Custom domain is a form-scoped add-on
- You cannot enable custom domain settings for forms without the plan
- After subscribing, the custom domain input appears in the settings screen
2
Enter Your Domain
Enter the domain you want to use in the custom domain section under "Settings"
- Use a subdomain such as support.example.com
- Enter only the host name, without protocol or path
- Keep the DNS values shown after saving
3
Configure DNS Records
Create the CNAME record in your registrar or DNS provider
- Copy the host and target values from the management screen
- DNS propagation can take time
- Make sure the record does not conflict with an existing A record or CNAME
4
Complete Domain Verification
After DNS propagation, run verification from the management screen
- When verification succeeds, the public form becomes accessible on the custom domain
- If verification fails, recheck the DNS values, propagation status, and domain input
- Access may take additional time immediately after SSL provisioning
5
Check Public URLs
Open the custom domain and confirm that the form, FAQs, and public pages render correctly
- The form ID is not shown in custom-domain URLs
- APIs always use qaries.net endpoints
- Update customer-facing links and internal documentation to the custom-domain URL
Before You Start
- The target form must have the custom domain plan
- You need permission to edit DNS records for the domain or subdomain
- Confirm that the domain does not conflict with an existing site
Setup Notes
- When changing a production domain, confirm the impact before updating DNS
- DNS propagation depends on your DNS provider and TTL
- If the domain plan is canceled, the custom domain can no longer be used
What to Do Next
After the custom domain is live, update customer-facing inquiry form URLs and public page links to the new domain